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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?
To determine the applicable shipping rate for items in your Cart:
On Amazon
Select Proceed to Checkout
Select or add your shipping address
Select a shipping speed and select Continue
Select a payment method and select Continue
The total shipping & handling cost will be listed under Order Summary.

Which payment methods are accepted in the Online Shop?

The following credit and debit cards can be used as payment:

Visa (including the Amazon Rewards Visa Signature Card ) Store Card
Discover Network
American Express
Diner’s Club (U.S. billing addresses only)
China UnionPay (credit card only)
Visa, MasterCard, or American Express pre-paid credit or gift cards

Select MasterCard if paying with a EuroCard or MasterMoney Card.
Payment may be split between one of the accepted credit or debit cards and an Amazon Gift Card, but payment can’t be split among multiple cards.
We don’t accept EBT, food stamps, or any other payment method not listed for grocery purchases.
Payment methods associated with a Flexible Spending Account (FSA) or other health benefit accounts aren’t accepted.

How long will delivery take?

Amazon standard shipping is shipped out either the next business day if ordered before our daily order processing, otherwise the following day. Delivery is usually by Postal Mail (sometimes by UPS for heavy items), and takes 2-5 business days. The vast majority of orders will be within two to three business days.

How secure is shopping in the Online Shop? Is my data protected?

Security is a priority at Amazon they take every effort to ensure that their transaction process is safe and that your personal information is secure.

What exactly happens after ordering?

When a buyer adds your product to their shopping cart and checks out, Amazon processes their order following these steps:

Amazon places the order in Pending status
The quantity available for the listing is subtracted from the quantity in Manage Inventory. If there was a quantity of one at the time the order was placed, the listing will be removed from the offer page and appear in Manage Inventory with a quantity of zero while the order is being processed.

Pending orders will not appear in either the Orders report or the Unshipped Orders report and will be grayed out (non-actionable) in Manage Orders. Amazon holds all orders for 30 minutes, which gives buyers an opportunity to cancel orders. Buyer-canceled orders will appear in Manage Orders as canceled and will be grayed out. In some cases, our payment and order detail verification processes may potentially extend order processing times for as long as 21 days. For more information, see Pending Orders. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information.
Amazon verifies the order.
Amazon Payments attempts to validate the buyer’s payment method and order details. At this stage, you will see one of three different status types in Manage Orders:

Payment verification is successful. See step 3.

Payment verification is initially unsuccessful or extended. In some cases, our payment and order detail verification processes may extend order processing times, potentially for as long as 21 days. Pending orders should not be shipped, even if the buyer contacts you directly. Pending orders will not appear in either the Orders report or the Unshipped Orders report and will be “grayed out” (non-actionable) in Manage Orders.

An order gets canceled if payment authorization does not succeed or in cases of fraud. Amazon will not notify you when an order is canceled, other than recording the order as Canceled in Manage Orders. No further action is necessary.

If a buyer contacts you about a canceled order and you still have available inventory, you can invite them to place a new order on
When payment is verified on an order, Amazon does the following:
Changes the status to Unshipped
Sends an order confirmation to the buyer with the estimated delivery date
Sends an order notification to you
Do not rely solely on email notifications for order confirmation. Check the Manage Orders tool or Orders reports for unshipped orders at least once a day.
Note: If an order is delayed because of Amazon’s processes, we will provide the buyer with a new delivery date based on the date the order is released from Pending status.
You process the order. Once an order is in Unshipped status, you must either fulfill or cancel the order. Keep in mind that buyers can leave feedback on seller-canceled orders.
Note: Amazon expects sellers to maintain accurate inventory levels. Failure to adjust your inventory in a timely manner can lead to excessive pre-fulfillment order cancellations. For information on how we factor canceled orders into your overall performance, see Customer Metrics.

Get the delivery address in one of these locations:
The Order Details page
An Orders report
An Unshipped Orders report
Note: To protect confidential buyer information, Amazon does not include the buyer’s delivery address in the Sold, Ship Now email.
Ship the order to the buyer using the delivery address and the requested shipping method.
Note: Only ship orders that you can verify as Unshipped in Manage Orders or through the reports.
Confirm shipment using one of the following methods:
From the Manage Orders page, click Confirm Shipment and complete the required information.
Upload a Shipping Confirmation file for multiple orders. Only available to sellers with Professional selling accounts.
Note: You must confirm shipment of the order with Amazon within 30 days of the order date. Otherwise, Amazon will automatically cancel the order and you will not be paid even if you shipped the order. One week before the 30 day cutoff, you will see a warning in Manage Orders (“Confirm as shipped by [date] to avoid cancellation”), and you will receive a notification by email.

Do I receive an invoice for my order?

To print an invoice Login to your Amazon account.
Go to Your Orders.
Click View Order Details next to the order.
Click View or Print Invoice on the top of the order summary.
Click your browser’s Print button.

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